Frequently Asked Questions
We know that your time is valuable, so we wanted to make sure that we had a great deal of the most commonly asked questions readily available with answers. Now you can conserve your precious time, and find the answer you’re looking for right away, without having to wait for a response. Should you have a question that is unanswered in the list we have, please reach out to us through our contact page, and we will get back to you as quickly as we can!
Home care is a caregiving service that assists those in need from the comfort of their own home. Even the smallest of comforts – sleeping in your own bed or drinking coffee from your favorite mug – can contribute to a more successful recovery and quality of life. We matche patients with a professional caregiver to assist them with a variety of home care services at the patient’s home.
Choosing the right caregiver and the right type of home care is one of the most important decisions you will make. Every member of our team – whether home health aide, social worker or other, is highly trained, trustworthy and professional. Let us know the specific condition of the person in need along with their daily requirements and we will recommend the best type of home care for your unique situation.
Many types of people may be in need of home care services, as it is not just limited to seniors and the elderly. Anyone with special needs or who needs assistance with the activities of daily life may benefit from in home care services.
Medical care is defined by care provided in the home by a licensed medical professional, like a nurse or physical therapist. Non-medical care focuses on helping patients with the daily activities they need to function in life while being safe and healthy.
We only employ professional, highly qualified caregivers. Our caregiver team is a dedicated and caring group of people who provide exceptional human services that enhance the lives of individuals requiring high quality in home care. Each caregiver goes through an extensive interviewing process to ensure they 100% fit for the job.
Client input is highly encouraged. Based on feedback from satisfied clients, many agree that personality is an important factor for a successful match. We work closely with each patient and family to understand what traits and skills are desired in a caregiver. Should a patient have issues with a caregiver at any time, contact us and we will refer another caregiver at no additional cost.
Activities of Daily Living (ADLs) are routine activities that people perform everyday without needing assistance. There are six basic ADLs: eating, bathing, dressing, toileting, transferring (walking) and continence. An individual’s ability to perform ADLs is important in order to determine what type of long term care and coverage the individual needs. Instrumental Activities of Daily Living (IADLs) are the skills necessary to live independently, such as the ability to use a telephone, shop for groceries, handle finances, perform housekeeping tasks, prepare meals, and take medications.
Home care provides seniors with one-on-one assistance in the comfort of their own home. This enables them to live at home independently and maintain their quality of life. The personal attention they receive vastly improves their safety, health and happiness.
HeartWorkers genuinely cares about our patient’s health and happiness. Through passion, knowledge and personal experience, we recognized a need for quality home care services with an affordable price tag. We are a caring group of people dedicated to providing quality home care services of the highest caliber. When choosing HeartWorkers , rest assured you are receiving the best care possible from people who care
HeartWorkers employs and pays all our caregivers. You will receive weekly invoices via mail or email for services provided. There is no exchange of money between you and your caregiver. We handle all payroll matters which means you won’t need to worry about taxes, social security or insurance issues.
Yes, we participate with long term care insurance companies and bill them directly.
No, HeartWorkers does not participate with Medicare. However, we can follow clients once Medicare no longer covers services. Medicare certified agencies will frequently identify that the client needs additional assistance not covered and will reach out to us to supplement care to these individuals.
Simply call the office, and we will adjust your hours to better meet your needs.
HeartWorkers carefully chooses your caregiver based on the skills needed for your care, personality, distance caregiver must travel, and other criteria clients may determine.
We make our best effort to match our caregivers to your needs. However, if you wish to make a change, simply call the office and we will find another caregiver.
You can reach us 24 hours a day, every day. After regular business hours our answering service will put you through to our on-call coordinator.
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